FREQUENTLY ASKED QUESTIONS
Do you do more than weddings?
Yes! We rent dishes, table settings and accessories for rehearsal dinners, baby showers, birthday parties, bridal showers, dinner parties, corporate events and who doesn’t love a good theme party! You name the occasion and we are here to help you set a fabulous, unique table.
How does it work?
We schedule a consultation to discuss your event needs. You choose your rentals, we’ll select the pieces and deliver. We can also set up and style for an additional fee.
Do you have a rental minimum?
We do, our rental minimums start at $250 but depend on your event location, email us for more information.
How long do I have the rentals?
Our rental rates typically cover a 24-hour period. Items are generally delivered the day of the event and picked up the same night or the next day. However, we do make adjustments and exceptions based on the needs of our clients.
What do you charge for delivery?
We primarily deliver to most of San Diego County and we will provide a custom delivery quote based upon the distance traveled from zip code 92104, the size of your order and times of delivery and pick-up. Contact us and we'll be happy to give you an estimate for your delivery!
What are your regular hours for Delivery?
Our regular delivery times are between 8:00 am and 11:00 pm. If a delivery is prior to 8:00 am or after
11:00 pm an additional fee will apply.
Do you allow pickups?
On a case by case basis we do offer pick-ups for small orders that are relatively lightweight and take up smaller spaces in your vehicle. You must have an appropriate vehicle to transport items safely and securely. Our rental minimum for pick-ups is $150 along with a $40 coordination fee. Rental prices are based on a 24-hour rental period.
How do I reserve my date?
A non-refundable initial payment of 50% of your rental order is due upon booking and along with a signed rental agreement will secure your order. The balance of the rental charge, delivery charges, any styling fees and a refundable damage deposit is due 14 days before your event. On short notice orders (less than 30 days), payment is required in full.
Can I make changes to my order once I book?
Sure! We accept changes to all orders up to 14 days before your event date. All changes are subject to availability and your order total may not drop below your initial payment amount or rental minimum. You must also maintain the required minimums for your delivery location.
If it breaks, what happens?
Not a problem. We clearly state in our rental agreement that if an item is irreparably damaged or lost, we charge four times the rental cost of the broken item to replace it. Any damage charges will be deducted from your damage deposit and the balance returned to you.
Do you carry linens (napkins, tablecloths, placemats)?
No, not at this time.
How do I care for the rentals?
Before being returned to Not My Dish, the dishware and flatware must be scraped of food particles (rinsed if possible), glassware emptied of liquids and packed in the crates in which they were delivered to avoid a cleaning fee. All teacups and teapots must be thoroughly rinsed with no remaining tea or coffee remnants inside–this stains our valuable cups!
*If we haven’t answered your question here, please contact us and we would be happy to answer it!*